Frequently Asked Questions
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to email@example.com
Can I change the personalized names on the order I have placed??
If you made a spelling mistake, do not hesitate to contact us. If we haven't already produced your poster, we'll be happy to change your poster details. Please note that once we have submitted your order to production, we will not be able to change your order.
How much does the Shipping cost??
We have FREE worldwide shipping so there are no shipping costs for you!
Can I track my Delivery??
Yes, once the courier updates their system after picking up the package, we will send you a shipping tracking code.
What is your Refund Policy??
If you receive damaged product, contact with us within 2 days and we'll process you a replacement. It is suggested to make a video while opening the package.
What is the Quality of the Paper??
Our prints are museum-grade certified ensuring you have a poster that lasts up to 100 years.
Does the poster come framed or non-framed??
We sell both, you can select while placing an order.
Do your frames come with Hanging kit??
Yes, our frames come with a hanging kit that allows for easy mounting.
Can I Cancel the order??
If you made a spelling mistake, do not hesitate to contact us. If we haven't already produced your map, we'll be happy to change your star map details. Please note that once we have submitted your order to production, we will not be able to cancel your order.