We have a 2-day return policy, which means you have 30 days after receiving your item to request a return.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, click photographs of the product and also make a video in which you are clearly showing the damage.
note:- *refunds are only applicable in case the product is damaged at the time of delivery.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you the mail with instructions on how you can initiate a refund request. Items sent back to us without first requesting a return will not be accepted. Our team will check the proofs you provide and then issue the refund if applicable
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
- The Order id
- The customer is advised to make a video while opening the package
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.